We are hiring. Are you ready to make a difference?
We need you on our team!
Mosaic is growing and our cloud-based software solutions are advancing quickly. We’ve got many clients onboarding and our product roadmap is aggressive but achievable. But only with your help! We are excited about our growth and excited to help our employees grow as well.
Do you have what it takes to make Mosaic the key ingredient to our F&B clients’ success? The Training & Development Manager is someone who is a leader, self-sufficient and able to effectively coordinate contributions and deliverables from teams in different functional areas.
Your Role and Responsibilities:
Oversee training and development staff and clients
Assess employees’ and client needs for training
Align training with the organization’s goals
Create and manage training budgets
Develop and implement training programs
Review and select training platforms from a variety of vendors
Update training programs to ensure that they are relevant
Teach training methods and skills to instructors and supervisors
Evaluate the effectiveness of training programs and instructors
Process and Management
Supervise a staff of training and development specialists and instructors
- However, more time will be spent “doing” than “managing” at first
- Team could grow to include instructional designers and program developers, in addition to other instructors
Work collaboratively with other departments to identify training needs
Work with top executives and financial managers to identify and match training priorities with overallbusiness goals
Key Result Areas and Performance Indicators (KRA’s & KPI’s)
High-level quality of work
Up-to-date processes and knowledgebase
Regular reporting provided to clients – external and internal
Initiatives, projects, and transitions delivered to expectations
Excellent new customer experience
What You Offer the Team:
Education and Experience
Graduate of any bachelor's degree course or equivalent experience
At least 2 years experience managing training and/or implementing clients
Experience in the creation and design of end-to-end processes or training programs
Experience in dealing with hospitality companies is a plus, but not required
Experience in directing software training is a must
System and Application Knowledge
Knowledge with Microsoft Office applications such as Outlook, Word, Excel, SharePoint and PowerPoint
Experience with using project management tools and communications tools (e.g., Teams, Zoom)
Excellent oral and written communication skills is a must
Proficiency with the English language a must.
Mosaic Solutions is a leading provider of profit optimization solutions designed specifically for the F&B industry. The suite of products includes data analytics, inventory management, point of sale andpurchasing system. Mosaic Solutions, headquartered in the Philippines, offers its products across Asia, and globally on an outsourced or reseller basis.
A Mosaic is comprised of many unique pieces to make one masterpiece. Each member of the Mosaic team brings theirown unique qualities to the role and helps make our company what it is. We want to make a difference in the F&Bindustry. Can you make a difference with us?
Please send your CV to email@example.com to apply.