Frequently Asked Questions

Yes, Mosaic works on any Android, iOS, Windows or MacOS device.

All smart phones, tablets, laptops and desktops that run Android, iOS, Windows or MacOS.

Mosaic's POS can work offline even though it is cloud based. It will automatically sync when internet connection is reestablished. Meanwhile, transactions are stored locally on the device and POS functionality will not be interrupted.

Mosaic can pull data from other POS systems and your business can still benefit from the real-time view of all locations regardless of POS being used.

This depends on your products/add-ons chosen and subscription level. We have videos and articles to walk you through the setup process within the Mosaic Help Center. When included, we also have a dedicated onboarding and implementation support team who can help.

You can access the Mosaic Help Center for tutorials and videos. Live support is also available Monday to Sunday, 7:00am to 12:00mn.

Yes, contact your Customer Success Manager to update your plan. In the future, you will be able to upgrade or change your plan online.

You may add additional POS subscriptions to your existing company plan. Data from each new POS will be consolidated in just one analytics platform. Please contact your Customer Success Manager to make changes or additions.

You may pay monthly or annually. If you pay at least 3 months upfront, initial setup and installation fees are waived.

Please contact our account executives to learn about the terms and conditions. Get a demo here.

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Contact us to learn how Mosaic Solutions can help you set your business up for success.