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Customer Service Manager

We need you on our team!

Mosaic is growing and our cloud-based software solutions are advancing quickly. We’ve got many clients onboarding and our product roadmap is aggressive but achievable. But only with your help! We are excited about our growth and excited to help our employees grow as well.

Do you have what it takes to make Mosaic the key ingredient to our F&B clients’ success? Come join our team!

Your Role and Responsibilities:

Mosaic offers four, cloud-based solution services for hospitality industry clients.

These services include a Point of Sale System, Purchasing System, Business Analytics, Inventory Management.

The Director of Client Onboarding will be responsible for coordinating the implementation of any single service, or any combination of the above-mentioned services with the respective functional managers
- Manage on-boarding of all new customers, delivery of required actions from all contributors.
- Customers will be hotels, casinos, restaurants or bars, ranging in size from 5 locations to 500+ locations

Provide progress reporting and updates to:
- Stakeholders – ensuring milestones and delivery risks are clearly understood
- Customers – project status, risks, and impacts

Comprehensive reporting to provide updates to the customer on the project status

What You Offer the Team:

Education and Experience

5+ years of experience leading customer service or support teams, preferably with technology/SaaS companies

Energetic, customer-oriented personality with a friendly can-do attitude

Ability to build deep product knowledge and understand customer needs

Overall strong communication and interpersonal skills

Great written and spoken English is a must to engage with our team and customers

A strong willingness to keep learning and pushing yourself to higher and higher levels

Affinity to software solutions is a must. You should enjoy dealing with technology and strive to utilize our chat and customer relationship tools to the fullest

System and Application Knowledge

Experience using Hubspot (or similar platform) is a must

Knowledge with Microsoft Office applications such as Outlook, Word, Excel, SharePoint and PowerPoint

Experience using Hubspot or FreshDesk (or similar platform) is a must

Communications Skills

Excellent oral and written communication skills is a must

Proficiency with the English language a must.

About Mosaic:

Mosaic Solutions is a leading provider of profit optimization solutions designed specifically for the F&B industry. The suite of products includes data analytics, inventory management, point of sale andpurchasing system. Mosaic Solutions, headquartered in the Philippines, offers its products across Asia, and globally on an outsourced or reseller basis.

A Mosaic is comprised of many unique pieces to make one masterpiece. Each member of the Mosaic team brings theirown unique qualities to the role and helps make our company what it is. We want to make a difference in the F&Bindustry. Can you make a difference with us?

Please send your CV to to apply.