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Client Onboarding Manager

We need you on our team!

Mosaic is growing and our cloud - based software solutions are advancing quickly. We've got many clients onboarding and our product roadmap is aggressive but achievable. But only with your help! We are excited about our growth and excited to help our employees grow as well.

Do you have what it takes to make Mosaic the key ingredient to our F&B clients' success?

Your Role and Responsibilities:

Manage the onboarding of clients across our multiple software products, ensuring that all tasks are completed on-time and with highest level of professionalism

Handle multiple projects across multiple customers simultaneously while requiring little oversight and/or direction

Assess solution specifications in light of customer requirements and recommend solution changes that optimize value for both the customer and Mosaic

Develop a project plan by setting proper timelines for project tasks including requirements gathering, configuration, product training, solution testing, and go-live with an average cycle of 10-20 business days.

Complete customer facing documentation throughout the implementation process- such as meeting presentations, workbooks, sign-off agreements, etc.

Ensure high level of customer satisfaction with process and end result

What You Offer the Team:

Key Requirements:

Minimum of 2 years experience in an Customer Onboarding, Software Implementation, Senior Support Representative or Sales Engineering position

Excellent verbal and written communication skills (English)

Working knowledge of HubSpot is a plus

BA/BS or equivalent experience is required

Key Skills:

Must be an independent self-starter possessing excellent time management skills and be able to manage multiple implementation activities simultaneously

Ability to operate with minimal guidance; must be able to exercise sound judgement and decision making in challenging situations

Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in fast-paced, dynamic environment

Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients' needs is imperative

Able to build collaborative relationships with supervisors and peers; able to delegate responsibilities with ease; able to provide constructive feedback and praise; able to understand and educate others

Must be strategic thinker; able to understand the Big-Picture; able to think quickly and adeptly while solving complex problems

About Mosaic:

Mosaic Solutions is a leading provider of profit optimization solutions designed specifically for the F&B industry. The suite of products includes data analytics, inventory management, point of sale andpurchasing system. Mosaic Solutions, headquartered in the Philippines, offers its products across Asia, and globally on an outsourced or reseller basis.

A Mosaic is comprised of many unique pieces to make one masterpiece. Each member of the Mosaic team brings theirown unique qualities to the role and helps make our company what it is. We want to make a difference in the F&Bindustry. Can you make a difference with us?

Please send your CV to to apply.