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Training Development Specialist

Mosaic is growing and our cloud-based software solutions are advancing quickly. We’ve got many clients onboarding and our product roadmap is aggressive but achievable. But only with your help! We are excited about our growth and excited to help our employees grow as well.

Do you have what it takes to make Mosaic the key ingredient to our F&B clients’ success? Come join our team!

In this position, you will:

Project Support

  • Support management with training and development staff and clients

  • Assess employees’ and client needs for training

  • Align training with the organization’s goals

  • Execute on, and work within, training budgets and programs

  • Teach training methods and skills to instructors and supervisors

  • Assist the evaluation of training program effectiveness – recommend improvements and update

 

Process and Team Support

  • As training and development specialist

    • Time will be spent training clients in the field

    • Time will be spent training clients online

  • Work collaboratively with other departments to accomplish training needs

Key Result Areas and Performance Indicators (KRA’s & KPI’s)

 

  • High-level quality of work

  • Up-to-date processes and knowledgebase

  • Regular reporting provided to clients – external and internal

  • Initiatives, projects, and transitions delivered to expectations

  • Excellent new customer experience

Do you have the right ingredients?

Education and Experience

  • Graduate of any bachelor’s degree course

  • At least 2 years’ experience training or implementing clients – or equivalent experience

  • Experience in the creation and/or design of end-to-end processes or training programs

  • Experience in dealing with hospitality companies is a plus, but not required

  • Experience in directing software training is a must

 

System and Application Knowledge

  • Knowledge with Microsoft Office applications such as Outlook, Word, Excel, SharePoint and PowerPoint

  • Experience with using project management tools and communications tools (e.g., Teams, Zoom)

 

Communication Skills

  • Excellent oral and written communication skills is a must

  • Proficiency with the English language a must.

About Mosaic:

  • Mosaic Solutions is a leading provider of profit optimization solutions designed specifically for the F&B industry. The suite of products includes data analytics, inventory management, point of sale andpurchasing system. Mosaic Solutions, headquartered in the Philippines, offers its products across Asia, and globally on an outsourced or reseller basis.

A Mosaic is comprised of many unique pieces to make one masterpiece. Each member of the Mosaic team brings theirown unique qualities to the role and helps make our company what it is. We want to make a difference in the F&Bindustry. Can you make a difference with us?

Please send your CV to careers@mosaic-solutions.com to apply.