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Customer Service Specialist

Mosaic is growing and our cloud-based software solutions are advancing quickly. We’ve got many clients onboarding and our product roadmap is aggressive but achievable. But only with your help! We are excited about our growth and excited to help our employees grow as well.

Do you have what it takes to make Mosaic the key ingredient to our F&B clients’ success? Come join our team!

Your Role and Responsibilities:

 

  • Represent the company on the front line and deliver professional client experience.

  • Recommend improvements to process and own your own success.

  • Coordinate and collaborate with the Customer Service & Support Manager.

  • Create problem solving with an understanding of our customers’ needs.

  • Build and evolve as needed and required.

Your Key Result Areas and Performance Indicators (KRA’s & KPI’s):

 

  • Meet all applicable service/support levels

  • Ensure all appropriate Level 1 measures are applied

  • Maintain and add to FAQs as appropriate

  • Update processes and knowledge base

  • Meet all appropriate KPIs

  • Provide excellent new client experience

Do you have the right ingredients?

Education and Experience

  • At least 2 to 3 years’ experience with client/customer service teams

  • Experience working with technology/SaaS companies is a plus

  • Experience in dealing with hospitality companies is a plus

  • Energetic, client-oriented personality with a friendly can-do attitude

 

System and Application Knowledge

  • FreshDesk experience a plus ++
  • Microsoft Office, Teams, SharePoint, Outlook, Word, Excel, PowerPoint
  • Zoom, ClickUp or other Client/Project Management Tools

 

Communication Skills

  • Excellent oral and written communication skills a must

  • Proficiency with the English language is a must

About Mosaic:

  • Mosaic Solutions is a leading provider of profit optimization solutions designed specifically for the F&B industry. The suite of products includes data analytics, inventory management, point of sale andpurchasing system. Mosaic Solutions, headquartered in the Philippines, offers its products across Asia, and globally on an outsourced or reseller basis.

A Mosaic is comprised of many unique pieces to make one masterpiece. Each member of the Mosaic team brings theirown unique qualities to the role and helps make our company what it is. We want to make a difference in the F&Bindustry. Can you make a difference with us?

Please send your CV to careers@mosaic-solutions.com to apply.