Join Our Team and Be a Part of Our Solution

We are hiring. Are you ready to make a difference?
Other Job Openings

Client Relationship Manager

Mosaic is growing and our cloud-based software solutions are advancing quickly. We’ve got many clients onboarding and our product roadmap is aggressive but achievable. But only with your help! We are excited about our growth and excited to help our employees grow as well.

Do you have what it takes to make Mosaic the key ingredient to our F&B clients’ success? Come join our team!

In this position, you will:

 

  • Develop long-term, productive relationships with clients and colleagues.

  • Represent the company on the front line and deliver professional client experience.

  • Coordinate and collaborate with the Director of Client Relations and Manager of Client Services

  • Establish the bond necessary to proactively care for client needs

  • Identify requirements and maximise Sales opportunities

  • Help clients solve issues, ranging from support, service to billing.

Your Key Result Areas and Performance Indicators (KRA’s & KPI’s)

 

  • Maintain regular and productive communication cadence with assigned clients

  • Communication: weekly casual-social/monthly business checks /Quarterly Business Reviews

  • Provide regular and immediate feedback to appropriate departments (ex. Service & Support)

  • Anticipate client needs with existing services and identify the need for new services

  • Proactively and creatively solve problems – get to know your clients well!

Do you have the right ingredients?

Education and Experience

  • Graduate of any bachelor’s degree course or equivalent experience

  • At least 5 years’ experience with Client Relations and/or implementing clients

  • Experience in dealing with hospitality companies is a plus, but not required

  • Experience working with technology/SaaS companies is a plus

  • Energetic, client-oriented personality with a friendly can-do attitude

 

System and Application Knowledge

  • Microsoft Office, Teams, SharePoint, Outlook, Word, Excel, PowerPoint

  • Zoom, HubSpot, ClickUp or other Client/Project Management Tools

 

Communication Skills

  • Excellent oral and written communication skills a must

  • Proficiency with the English language a must

About Mosaic:

  • Mosaic Solutions is a leading provider of profit optimization solutions designed specifically for the F&B industry. The suite of products includes data analytics, inventory management, point of sale andpurchasing system. Mosaic Solutions, headquartered in the Philippines, offers its products across Asia, and globally on an outsourced or reseller basis.

A Mosaic is comprised of many unique pieces to make one masterpiece. Each member of the Mosaic team brings theirown unique qualities to the role and helps make our company what it is. We want to make a difference in the F&Bindustry. Can you make a difference with us?

Please send your CV to careers@mosaic-solutions.com to apply.