Join Our Team and Be a Part of Our Solution

Your Role and Responsibilities:

• Manage the onboarding of clients across our multiple software products, ensuring that all tasks are completed on-time and with highest level of professionalism

• Handle multiple projects across multiple customers simultaneously while requiring little oversight and/or direction

• Assess solution specifications in light of customer requirements and recommend solution changes that optimize value for both the customer and Mosaic

• Develop a project plan by setting proper timelines for project tasks including requirements gathering, configuration, product training, solution testing, and go-live with an average cycle of 10-20 business days.

• Complete customer facing documentation throughout the implementation process- such as meeting presentations, workbooks, sign-off agreements, etc.

• Ensure high level of customer satisfaction with process and end result

What You Offer the Team:

Key Requirements:

• Minimum of 2 years experience in an Customer Onboarding, Software Implementation, Senior Support Representative or Sales Engineering position

• Excellent verbal and written communication skills (English)

• Working knowledge of HubSpot is a plus

• BA/BS or equivalent experience is required

Key Skills

• Must be an independent self-starter possessing excellent time management skills and be able to manage multiple implementation activities simultaneously

• Ability to operate with minimal guidance; must be able to exercise sound judgement and decision making in challenging situations

• Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in fast-paced, dynamic environment

• Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative

• Able to build collaborative relationships with supervisors and peers; able to delegate responsibilities with ease; able to provide constructive feedback and praise; able to understand and educate others

• Must be strategic thinker; able to understand the Big-Picture; able to think quickly and adeptly while solving complex problems

About Mosaic:

• Mosaic Solutions is a leading provider of profit optimization solutions designed specifically for the F&B industry. The suite of products includes data analytics, inventory management, point of sale andpurchasing system. Mosaic Solutions, headquartered in the Philippines, offers its products across Asia, and globally on an outsourced or reseller basis.