We are hiring. Are you ready to make a difference?
We need you on our team!
Mosaic is growing and our cloud-based software solutions are advancing quickly. We’ve got many clients onboarding and our product roadmap is aggressive but achievable. But only with your help! We are excited about our growth and excited to help our employees grow as well.
Do you have what it takes to make Mosaic the key ingredient to our F&B clients’ success?
Part of the Product Development team, this position plays a central role in providing technical support across multiple Mosaic products with a focus on integrations. This position works closely with Product Management, Dev, Sales and Customer Success.
The ideal candidate will be a key team member responsible for managing relationships with new and existing partners and customers. You will manage escalated and advance post-sales technical and application support requests for customers who are using the Mosaic products. Based on the support ticket trends you have identified; you will work with the Development team to influence product direction as well as work with the Sales and Customer Success teams to create and maintain strong relationships with key customers and partners.
Your Role and Responsibilities:
Primary support and point of contact for post-integration vendor issues and support for vendors/customers experiencing problems with integrations. Possibility to get involved in the partner onboarding process.
Perform basic troubleshooting of integration issues by becoming proficient in navigation of Mosaic system.
Present customers and vendors with continuous updates and solutions within our SLAs and document support tickets while also knowing when to appropriately escalate to Mosaic teams.
Initiate customer/vendor interaction regarding new integrations-related enhancements, productupgrades, and releases.
Be the voice of the customer and vendor and collect feedback to drive continuous improvement across all areas including product.
What You Offer the Team:
Bachelor’s degree or equivalent experience
2+ years applicable industry experience
Previous experience working with APIs and Integrations
Excellent communication skills through phone, in-person, and writing
Proficient troubleshooting/ analysis skills
Passion for customer and vendor support
Ability to work scheduled shifts including day and evening
Mosaic Solutions is a leading provider of profit optimization solutions designed specifically for the F&B industry. The suite of products includes data analytics, inventory management, point of sale andpurchasing system. Mosaic Solutions, headquartered in the Philippines, offers its products across Asia, and globally on an outsourced or reseller basis.
A Mosaic is comprised of many unique pieces to make one masterpiece. Each member of the Mosaic team brings theirown unique qualities to the role and helps make our company what it is. We want to make a difference in the F&Bindustry. Can you make a difference with us?
Please send your CV to firstname.lastname@example.org to apply.