Frequently Asked Questions
Does this work with Android and iOS?
Yes, Resto IQ works on any Android, iOS, Windows or MacOS device.
What devices are supported?
All smart phones, tablets, laptops and desktops that run Android, iOS, Windows or MacOS.
What happens to POS operations if I lose internet connection?
Resto IQ is cloud-based and will automatically sync when internet connection is reestablished. Meanwhile, essential data is stored locally so POS functionality will not be interrupted.
What if I want to use a different POS system with the Resto IQ?
Resto IQ can pull data from other POS systems and your business can still benefit from the real-time view of all locations regardless of POS being used.
What is the setup process?
This depends on your products/add-ons chosen and subscription level. We have automated guides to walk you through the setup process within the Mosaic Help Center and in Resto IQ. When included, we also have a dedicated onboarding and implementation support team who can help.
Do you offer training and support?
You can access the Mosaic Help Center for tutorials and videos. Live customer support is available to Core and Premium clients. Premium clients receive unlimited live support.
Can I upgrade or add add-ons at any time?
Yes, contact your Customer Relations representative to update your plan. In the future, you will be able to upgrade or change your plan online.
What if I add a location or need to add users?
You can add locations within your plan allocations or upgrade your plan at any time. Just contact your Customer Relations rep to make changes.
How are subscriptions payments made?
As is typical with subscriptions services, payment is received at the start of the cycle. You may pay monthly or annually. We will have an automotive payment option, so you can set it up and then you won’t have to worry about the payment each month.
Is there a contract?
Yes, there is a contract. Typically these are 2-year contracts, but if you are unsatisfied for any reason, you can cancel at any time with the proper notice. See T&Cs for details