We are hiring. Are you ready to make a difference?
We need you on our team!
Mosaic is growing and our cloud-based software solutions are advancing quickly. We’ve got many clients on boarding and our product roadmap is aggressive but achievable. But only with your help! We are excited about our growth and excited to help our employees grow as well.
Do you have what it takes to make Mosaic the key ingredient to our F&B clients’ success? Come join our team!
Your Role and Responsibilities:
Leader of the Customer Service team and escalation point of contact for customers
Proactively ensure customers are using the products to their fullest extent
Guide customers through the products, answer technical questions and provide ongoing support
Manage the ticketing system (Hubspot) and ensure system is being used by all team members
Lead the customer service team - coaching and mentoring other team members
Analyze data and develop best practices for our customers and your team
Be the link between technical challenges & our customers' demands
- You are the inflection point for customer demands and struggles and the primary source for us to improve our products
- Communicate with our technical team, as well as our product developers. Let them know what our customers really need
What You Offer the Team:
Education and Experience:
10+ years of experience leading customer service or support teams, preferably with technology/SaaS companies
Energetic, customer-oriented personality with a friendly can-do attitude
Ability to build deep product knowledge and understand customer needs
Overall strong communication and interpersonal skills
Great written and spoken English is a must to engage with our team and customers
A strong willingness to keep learning and pushing yourself to higher and higher levels
Affinity to software solutions is a must. You should enjoy dealing with technology and strive to utilize our chat and customer relationship tools to the fullest
System and Application Knowledge:
Experience using Hubspot, FreshDesk (or similar platform) is a must
Knowledge with Microsoft Office applications such as Outlook, Word, Excel, SharePoint and PowerPoint
Experience with using project management and communication tools is a must
Excellent oral and written communication skills is a must
Proficiency with the English language a must.
Mosaic Solutions is a leading provider of profit optimization solutions designed specifically for the F&B industry. The suite of products includes data analytics, inventory management, point of sale andpurchasing system. Mosaic Solutions, headquartered in the Philippines, offers its products across Asia, and globally on an outsourced or reseller basis.
A Mosaic is comprised of many unique pieces to make one masterpiece. Each member of the Mosaic team brings theirown unique qualities to the role and helps make our company what it is. We want to make a difference in the F&Bindustry. Can you make a difference with us?
Please send your CV to firstname.lastname@example.org to apply.