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Customer Service Specialist

Are you *hungry* for change?

Headquartered in the Philippines, Mosaic is on a mission to drive Southeast Asia's Food and Beverage (F&B) sector into the digital future. Servicing over 600 outlets across the Philippines and Singapore, with other SE Asia locations to follow, we help restaurants and retailers maximize their profits by building up their business through a state-of-the-art restaurant platform, bridging together point-of-sale, purchasing, and data analytics. We are on the brink of expanding our business 20x and we are looking for passionate individuals to help us pioneer the ASEAN F&B tech landscape.

Are you interested in delivering the restaurant of the future? Do you believe that exceptional products are shifting beyond manual reporting to a data-rich experience? Do you thrive knowing that you made a difference to the success of a business? If yes, we would love for you to join us

We are looking for an experienced Customer Service Specialist to play a critical role in further scaling and developing our restaurant platform which has already processed over 5 billion pesos in sales to date.

In this position, you will:

Represent the company on the front line and deliver professional client experience.

Recommend improvements to process and own your own success.

Coordinate and collaborate with the Customer Service & Support Manager.

Create problem solving with an understanding of our customers’ needs.

Build and evolve as needed and required.

Your Key Result Areas and Performance Indicators (KRA’s & KPI’s)

Meet all applicable service/support levels

Ensure all appropriate Level 1 measures are applied

Maintain and add to FAQs as appropriate

Update processes and knowledge base

Meet all appropriate KPIs

Provide excellent new client experience

Do you have the right ingredients?

Education and Experience

At least 2 to 3 years’ experience with client/customer service teams

Experience working with technology/SaaS companies is a plus

Experience in dealing with hospitality companies is a plus

Energetic, client-oriented personality with a friendly can-do attitude

System and Application Knowledge

FreshDesk experience a plus ++

Microsoft Office, Teams, SharePoint, Outlook, Word, Excel, PowerPoint

Zoom, ClickUp or other Client/Project Management Tools

Communications Skills

Excellent oral and written communication skills a must

Proficiency with the English language is a must

A Mosaic is comprised of many unique pieces to make one masterpiece. Each member of the Mosaic team brings theirown unique qualities to the role and helps make our company what it is. We want to make a difference in the F&Bindustry. Can you make a difference with us?

Please send your CV to to apply.