We are hiring. Are you ready to make a difference?
Are you *hungry* for change?
Headquartered in the Philippines, Mosaic is on a mission to drive Southeast Asia's Food and Beverage (F&B) sector into the digital future. Servicing over 600 outlets across the Philippines and Singapore, with other SE Asia locations to follow, we help restaurants and retailers maximize their profits by building up their business through a state-of-the-art restaurant platform, bridging together point-of-sale, purchasing, and data analytics. We are on the brink of expanding our business 20x and we are looking for passionate individuals to help us pioneer the ASEAN F&B tech landscape.
Are you interested in delivering the restaurant of the future? Do you believe that exceptional products are shifting beyond manual reporting to a data-rich experience? Do you thrive knowing that you made a difference to the success of a business? If yes, we would love for you to join us
We are looking for an experienced Customer Service Specialist to play a critical role in further scaling and developing our restaurant platform which has already processed over 5 billion pesos in sales to date.
In this position, you will:
Represent the company on the front line and deliver professional client experience.
Recommend improvements to process and own your own success.
Coordinate and collaborate with the Customer Service & Support Manager.
Create problem solving with an understanding of our customers’ needs.
Build and evolve as needed and required.
Your Key Result Areas and Performance Indicators (KRA’s & KPI’s)
Meet all applicable service/support levels
Ensure all appropriate Level 1 measures are applied
Maintain and add to FAQs as appropriate
Update processes and knowledge base
Meet all appropriate KPIs
Provide excellent new client experience
Do you have the right ingredients?
Education and Experience
At least 2 to 3 years’ experience with client/customer service teams
Experience working with technology/SaaS companies is a plus
Experience in dealing with hospitality companies is a plus
Energetic, client-oriented personality with a friendly can-do attitude
System and Application Knowledge
FreshDesk experience a plus ++
Microsoft Office, Teams, SharePoint, Outlook, Word, Excel, PowerPoint
Zoom, ClickUp or other Client/Project Management Tools
Excellent oral and written communication skills a must
Proficiency with the English language is a must
A Mosaic is comprised of many unique pieces to make one masterpiece. Each member of the Mosaic team brings theirown unique qualities to the role and helps make our company what it is. We want to make a difference in the F&Bindustry. Can you make a difference with us?
Please send your CV to email@example.com to apply.