We are hiring. Are you ready to make a difference?
Are you *hungry* for change?
Headquartered in the Philippines, Mosaic is on a mission to drive Southeast Asia's Food and Beverage (F&B) sector into the digital future. Servicing over 600 outlets across the Philippines and Singapore, with other SE Asia locations to follow, we help restaurants and retailers maximize their profits by building up their business through a state-of-the-art restaurant platform, bridging together point-of-sale, purchasing, and data analytics. We are on the brink of expanding our business 20x and we are looking for passionate individuals to help us pioneer the ASEAN F&B tech landscape.
Are you interested in delivering the restaurant of the future? Do you believe that exceptional products are shifting beyond manual reporting to a data-rich experience? Do you thrive knowing that you made a difference to the success of a business? If yes, we would love for you to join us
We are looking for an experienced Client Relationship Manager to play a critical role in further scaling and developing our restaurant platform which has already processed over 5 billion pesos in sales to date.
In this position, you will:
Develop long-term, productive relationships with clients and colleagues.
Represent the company on the front line and deliver professional client experience.
Coordinate and collaborate with the Director of Client Relations and Manager of Client Services
Establish the bond necessary to proactively care for client needs
Identify requirements and maximise Sales opportunities
Help clients solve issues, ranging from support, service to billing.
Your Key Result Areas and Performance Indicators (KRA’s & KPI’s)
Maintain regular and productive communication cadence with assigned clients
Communication: weekly casual-social/monthly business checks /Quarterly Business Reviews
Provide regular and immediate feedback to appropriate departments (ex. Service & Support)
Anticipate client needs with existing services and identify the need for new services
Proactively and creatively solve problems – get to know your clients well!
Do you have the right ingredients?
Education and Experience
Graduate of any bachelor's degree course or equivalent experience
At least 5 years’ experience with Client Relations and/or implementing clients
Experience in dealing with hospitality companies is a plus, but not required
Experience working with technology/SaaS companies is a plus
Energetic, client-oriented personality with a friendly can-do attitude
System and Application Knowledge
Microsoft Office, Teams, SharePoint, Outlook, Word, Excel, PowerPoint
Zoom, HubSpot, ClickUp or other Client/Project Management Tools
Excellent oral and written communication skills a must
Proficiency with the English language a must
A Mosaic is comprised of many unique pieces to make one masterpiece. Each member of the Mosaic team brings theirown unique qualities to the role and helps make our company what it is. We want to make a difference in the F&Bindustry. Can you make a difference with us?
Please send your CV to email@example.com to apply.